PRIMARY DUTIES AND RESPONSIBILITIES:
*Responsible for the dispensing of inpatient and outpatient medications; verifies prescribed medications according to professional standards, facility procedures, and state and federal legal requirements. 
* Consults with patients regarding medications or supplies prescribed, including dosage, frequency, specialized requirements and possible drug interactions. 
*Works closely with patient in order to answer all questions and/or concerns regarding their prescriptions.
*Reviews and evaluates patient's plan of care for obvious conflicts.
*Manages all associate relations functions for the pharmacy technicians such as hiring, terminating and performance management.
*Monitors the overall performance of staff members to ensure compliance with policies, practices and approved pharmaceutical dispensing processes.
*Maintains established procedures concerning quality assurance, security of controlled substances, and record keeping.
*Makes recommendations to the manager regarding any changes to operating procedures in an effort to facilitate smooth customer service operations.
*Performs prescription verification of unit dose orders, order entry and verification of IV admixtures, providing technical guidance to pharmacy technicians.
*Responds to customer inquiries, requests and issues when situations get escalated to a higher level of authority other than a customer service associate.
*Provides consulting on pharmaceutical matters to various levels of personnel regarding pharmacy operations.
*Reviews daily reporting and scheduling of hours worked for the pharmacy technicians to include sick time, vacation time, personal and holiday time.
*Supervises activities relative to customer files and contacts, ensuring that they are updated as needed to comply with current licensing.
*Leads department meetings and in-service training for pharmacy technicians.