Role: Pharmacy Operations Process Manager
Assignment: Continuous Improvement
Location: Baldwin Building-Cincinnati OH

Are you a fit?
Are you an analytical thinker and an experienced leader? Would you enjoy analyzing various types of data to help improve business processes and enhance business outcomes?

Assignment Capsule
As a service operations process manager for continuous improvement within RightSourceRx, you will: design, implement, and improve business processes across designated areas of responsibility within RightSourceRx to help enhance business outcomes.

• Focus on process analysis and re-engineering to improve efficiency, lower costs and improve product quality
• Analyze data to make informed decisions
• Lead improvement and re-engineering project teams
• Ensure the appropriate identification of root causes through effective use of data analysis tools and techniques
• Map current processes and facilitate the design and implementation of new, improved process models and organizational structures

Key Competencies

• Builds Human Capital: You deliver current, direct, complete and actionable feedback to associates to support continuous learning and growth; while ensuring that diverse perspectives are widely held, modeled and promoted. By selecting, deploying, developing and rewarding diverse talent, you are able to foster Humana’s strategy and meet business requirements.
• Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.
• Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
• Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

Role Essentials

• Bachelor’s Degree in Engineering or Business
• Comprehensive knowledge of statistical analysis with the ability to graphically represent data through histograms, run charts and Pareto
• Strong process improvement skills with experience in total systems thinking including Quality
• Knowledge of management methodologies such as Total Quality Management and Six Sigma
• Strong communication and presentation skills
• Extensive knowledge of process re-engineering techniques
• Comprehensive knowledge of all Microsoft Office applications, including Word, Project and Visio

Role Desirables

• Six Sigma or Lean Certifications
• MBA and/or Masters of Engineering
• Project Management Institute certification
• Progressive business consulting and/or operational leadership experience
• Comprehensive knowledge of Minitab
• Advanced knowledge of Microsoft Access and Excel

Reporting Relationships
You will report to a Manager. This area is under the leadership of the Chief Operating Officer & Director of Professional Practice