General Manager - Specialty Pharmacy
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.
Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.
Role: General Manager, Specialty Mail Order Pharmacy
Assignment: Pharmacy
Location: Cincinnati, OH
Assignment Capsule
The General Manager will have overall responsibility for leading the operation of the RightSource Specialty mail order pharmacy.
Lead all aspects of the pharmacy on a day to day basis.
Collaborate as part of the RightSource Specialty Pharmacy Senior team and the other mail order sites to:
1. Deliver an outstanding member experience.
2. Lead the evolution of our people, process and technology.
3. Lead continuous improvement initiatives within the Pharmacy.
4. Lead, mentor and develop people/talent to achieve their professional goals and Humana's business needs.
5. Develop and implement processes to make sure we're taking advantage of the latest technological environment to improve any and all processes.
6. Develop and implement appropriate measurements and feedback processes to manage day to day operations and to identify areas that need improvement.
7. Develop relationships across all of pharmacy and the broader Humana to improve your ability to connect on the happenings within the company and things we can do to improve.
8. Support the expansion of our business into new locations.
Key Competencies
Builds Human Capital: Identifies, selects, and retains Humana’s diverse talent, capitalizing on associates competencies, ideas and passion. Aligns talent with key components of our business strategy to create value for all stakeholders. Assesses, develops and rewards talent, encouraging progression throughout the enterprise. Motivates and inspires associates to higher levels of engagement, productivity and personal achievement. Provides regular, timely guidance/feedback to encourage developmental opportunities for associates, both direct and indirect reports.
Acts Strategically: Has vision, anticipates future consequences and trends accurately; has broad knowledge and perspective; creates competitive and breakthrough strategies and plans.
Communication: Ensures understanding regardless of the communication vehicle; understands the needs and perspectives of others and tailors delivery accordingly; shares information appropriately; actively listens.
Leadership: Tells the Humana story; inspires extraordinary results by engaging others, leading change, valuing diversity, and shaping the culture to support a high performance environment.
Role Essentials
Previous experience as at least a Director of Operations in a Specialty mail order pharmacy or similar environment.
Demonstrated successful experience in delivering results in a matrix environment.
Demonstrated successful experience at consistently delivering superior quality, service and cost effectiveness with a highly engaged workforce.
Previous continuous improvement training and demonstrated successful experience leading improvement projects.
Bachelor’s Degree.
Role Desirables
Advanced degree (i.e. MBA).
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