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June 28, 2017

 Pharmacy Technician
Job Number: PTCQ
Job Type: Full-Time
Job Category: Pharmacy Technician
Company: Quality Staffing of America, Inc.
Location: Nashville, TN
Date Posted: 06/19/2017
Travel: None
View all Quality Staffing of America, Inc. Jobs

Job Description
Responsible for assisting customers to obtain prescribed medications, determine barriers to medication adherence and working to overcome those barriers by working with clinical pharmacy team, physicians, and resources within the Medicare Health Plan.  Answer complex telephonic questions from customers while ensuring a high level of customer service and maximizing productivity with minimum downtime.  Handles customer correspondence, complaints, and inquiries.  Keep track of issues and timelines.  Research and resolve complex issues.  Compile required documentation for daily activities. Proficient in Microsoft Word and Excel applications.  Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.  Superb active listening skills, able to work in a dynamic, fast paced team environment.  Effective written and oral communication skills. Makes outbound calls to customers for targeted medication adherence discussions. Works at desk and on phone 100% of the time. Will be toggling through Internet vendor website, company systems and Excel to perform duties. Expected to maintain a high level of professionalism in all aspects of the role. 
Minimum Requirements:  
  • Certified Pharmacy Technician (CPhT) required ( must be TN pharm tech licensed )
  • Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
  • Proficient in Microsoft Word and Excel applications.
  • High school education degree or equivalent.
Preferred Requirements: 
  • Associate’s degree
  • 2+ years of experience of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting
  • Customer Service experience preferred

Contact Info/How to Apply
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